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MugSkills Privacy Policy

MugSkills – A Division of Beaumont Sycamore Group (Pty) Ltd
Effective Date: 1st April 2025

At MugSkills, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our products, websites, QR-linked content, and services (“Services”), you agree to the terms of this Privacy Policy.

1. Who We Are

MugSkills is a division of Beaumont Sycamore Group (Pty) Ltd (“we”, “us”, “our”). We provide educational and wellness-focused products, including QR code-linked content offering corporate wellness tips, productivity advice, and related services.

For any privacy-related queries, you can contact us at:
privacy@mugskills.com

2. Information We Collect

We only collect information necessary to improve our Services and engage with users. This includes:

a) Automatically Collected Data (when scanning QR codes or visiting our website):

  • Device type and browser information.

  • Date and time of access.

  • General location data (non-specific, e.g., city-level).

  • Usage patterns (e.g., which videos or tips are accessed).

Note: This data is anonymised and used for analytics.

b) Information You Provide Voluntarily:

  • Contact details (e.g., name, email) if you complete a form, subscribe to updates, or contact us.

  • Feedback or survey responses.

We do not collect sensitive personal information or medical data.

3. How We Use Your Information

We use collected information to:

  • Improve user experience and content relevance.

  • Monitor engagement with our wellness and productivity tips.

  • Respond to enquiries or feedback.

  • Send optional communications if you opt-in (e.g., newsletters, updates).

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under POPIA, we process personal information:

  • With your consent.

  • When necessary for legitimate business interests (e.g., improving services).

  • To comply with legal obligations.

5. Data Sharing

We may share data with:

  • Trusted service providers (e.g., web hosting, analytics platforms) under strict confidentiality agreements.

  • Authorities if required by law or to protect our legal rights.

All third-party service providers are required to comply with data protection standards equivalent to POPIA.

6. Data Storage and Security

  • Your data is stored securely on servers located in South Africa or other jurisdictions with adequate data protection laws.

  • We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, or loss.

7. Retention of Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

If you have provided consent for communications, you can withdraw this at any time.

8. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you.

  • Correct or update your personal information.

  • Object to the processing of your data.

  • Request deletion of your personal information (“the right to be forgotten”), subject to legal obligations.

  • Lodge a complaint with the Information Regulator if you believe your data has been mishandled.

Contact us at privacy@beaumontsycamore.com for any requests.

9. Cookies and Tracking Technologies

Our website and QR-linked content may use cookies or similar technologies for:

  • Analytics and performance tracking.

  • Enhancing user experience.

You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our Services may contain links to external websites or third-party content. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Services are not directed at those under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Effective Date.” Continued use of our Services constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or to exercise your data rights, please contact:

privacy@mugskills.com